COVID-19: What Bivins Pointe Is Doing to Protect our Residents and Team Members

Bivins Pointe is committed to providing excellent care services to seniors. We take very seriously all concerns related to the Coronavirus 2019 (COVID-19). Our top priority is to protect our residents and team members.

We recognize that senior adults are more vulnerable to serious illness, which places a high level of responsibility on our staff members who are caring for our patients and residents. We have taken action and will continue to take action guided by the standards set forth by the Centers for Disease Control (CDC) as well as state and local authorities. We will continue to closely monitor any developments and align our actions with the recommendations of these agencies.

Here are the actions we have taken:

  • Discontinuation of general visitation to our patients and residents with exceptions for end-of-life situations
  • Following Federal, State, and local authority rules and regulations with regard to visitation
  • Restricting all volunteers and some non-essential health care personnel
  • Screening of staff and essential personnel for signs and symptoms of COVID-19
  • Testing staff and essential personnel for COVID-19 according to the CDC guidelines
  • Rigorous adherence to enhanced cleaning and disinfecting protocols
  • Facility-wide staff training to reinforce standard handwashing protocols and use of PPE
  • Participation in regular conference calls with state and local authorities for up-to-the-minute information
  • Monitoring residents’ health to help detect possible issues before symptoms manifest
  • Facilitating FaceTime conversations and closed window visits between residents and their family members to combat social isolation and loneliness
  • Modified activities for residents that adhere to social distancing guidelines.


Click here to view the CDC guidelines that Bivins Pointe is following.

Frequently Asked Questions

  1. Is Bivins Pointe still taking new admissions?

    Yes, we are admitting rehab patients and long-term care residents while adhering to enhanced screening procedures. Therapy services and long-term care are still very important needs of our senior community, and we are committed to providing those services in a protected environment.

  2. How can I get a tour of your facility when there are no outside visitors admitted?

    A detailed virtual tour is available on our website  You can direct any questions you may have to Kelli Bullard, our Director of Admissions, by calling 806-350-2206.

  3. What precautions are you taking with your staff?

    Staff members are adhering to strict guidelines regarding outside travel and any exposure to persons exhibiting symptoms or being diagnosed with COVID-19. They are also practicing social distancing and limiting exposure to others.

  4. What happens if a resident or patient is showing symptoms of COVID-19?

    We will follow our processes and procedures to isolate residents or patients if they are exhibiting any symptoms.  

  5. How are you keeping up the spirits of your residents?

    Residents are still able to enjoy their favorite activities like Bingo, trivia, hallway bowling, etc.  We have implemented precautions which allow them to participate while following social distancing protocols.

    We are also facilitating closed window visits and FaceTime communication between the residents and their families, to help minimize the feeling of isolation.

  6. Is your outpatient therapy gym still open?

Our outpatient therapy gym, Bfit, remains closed at this time. 

Please know that we are closely monitoring this situation and will make any necessary changes to our policies and procedures to be in compliance with recommendations from local, state, and national authorities.  Again, the health and safety of our residents and team members is our top priority.